You can access Expert Chat through SAP for Me, which provides a central place for users to access all support channels provided by SAP. This live interaction with SAP’s support organization creates a faster and more direct route to resolution, which improves customer satisfaction while reducing project and operational costs. In addition, it removes language barriers as you can chat with experts from SAP in your own language, while the chat gets simultaneously translated into 10 key languages (which include Simplified Chinese, English, Japanese, Korean, Brazilian Portuguese, German, Spanish, French, Italian and Russian).

Instead of filing a case, you can instantly start an Expert Chat. Expert Chat differs from the traditional ticket-based support in that the waiting time for customers is eliminated. This service is part of SAP’s Real-Time Support approach. Unlike any other chat function available, Expert Chat provides a live contact channel between customers and support experts from SAP. In addition, the language barrier is also eliminated as chats are getting simultaneously translated. Did you know? Expert Chat can answer 2 out of 3 technical questions during the first chat and within an average of 30 minutes! This channel supports a much faster resolution than traditional ways.

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